What should I expect on my first visit?

The Practise Standards as defined by Physiotherapy Alberta – College and Association –  require that a thorough assessment be completed prior to the initiation of treatment. A history will be taken which involves questions asked about your present condition, your past medical history, medication list, your occupation and the types of activities you enjoy doing. Next, will be a physical examination which will involve you moving and the therapist conducting various clinical tests. All of this is performed in order to arrive at a clinical diagnosis. Once a diagnosis is reached, a suggested treatment plan will be discussed with you and with your consent, treatment can then proceed and is included as part of the first visit.

What is involved in subsequent treatment visits?

Please see our Services section for the variety of treatment options offered at this clinic. It is important to note that treatment includes not only direct time spent with your physiotherapist but also includes time spent doing independent or supervised exercises, in creating your individualized exercise program, in educating you on the nature of your condition and how to manage your condition at home. Here at Elevation Physiotherapy, we believe that an informed patient is an empowered patient. And so, time spent in conversation teaching you how to manage your condition is just as necessary as hands-on treatment.

What should I bring for my visits?

Proper identification is required for all patients as well as your Alberta Health Services card for the first visit in the event we need to request diagnostic imaging results. In terms of attire, for men, a pair of shorts, t-shirt and a pair of clean indoor shoes. For women, a spaghetti straps tank top would be ideal, clean indoor shoes and a pair of shorts would be perfect. Should you forget, do not worry, we will have shorts and gowns available at the clinic. If you have a foot or ankle condition, please bring any specific footwear or orthotics which you would like reviewed. For runners, please bring your running shoes for us to review.

Do you treat car accident injuries?

Absolutely. We welcome patients who require treatment both privately or under the Alberta Diagnostic and Treatment Protocol. If your accident occurred within the last 10 business days, please complete an AB1 – Notice of Loss and Proof of Claim form which you can download from the internet or have your insurance company fax to you and bring the form with you on your first appointment. Otherwise, we will have the forms at our clinic and you can complete it at your first appointment. Please inform our front staff at the time of booking that your injuries are the result of a motor vehicle accident.

Do you have a bathroom on site

There are bathrooms just next to our clinic on the same floor.

Is there free parking available?

Yes, there is free parking available.

I see you are located on the second floor. Is there an elevator to your clinic?

Yes, there is an elevator from the main floor to our clinic.

How do I make payments?

We accept Visa, MasterCard, Debit and cash. We also provide direct billing to several insurance companies.

What is your cancellation policy?

In an effort to reduce our wait times, please only make appointments you can keep. However, we do understand when illness and emergencies occur. Please provide us with at least 24 hours notice should you need to cancel or change your appointment. Unfortunately, failure to do so may result in a $75 charge and we will require a credit card on file prior to re-booking another appointment. If you do not provide us with adequate notice on a second no-show or late cancellation, then 100% of that session’s fee will be charged to your credit card.

I have a work related injury. Can I be seen at your clinic?

No, our clinic is not an authorized provider of physiotherapy services to the Worker’s Compensation Board (WCB). If your injury or condition is work-related, please inform our front staff immediately.

Are any physiotherapy services covered by Alberta Health Service (AHS)?

This clinic does not have a contract with AHS to provide physiotherapy services under the Community Rehabilitation Program (CRP). Therefore, you would have to access a CRP contracted clinic for the treatment of your condition. For your convenience, however, if you do have extended health care coverage for physiotherapy, we do direct bill several insurance companies.

What does CAMPT-certified mean?

CAMPT-Certified physiotherapists are Fellows of the Canadian Academy of Manipulative Physiotherapy (FCAMPT)  that have completed extensive post-graduate education and have attained internationally recognized qualifications in hands-on manipulative therapy. We provide focused treatment based on research-guided techniques that speed up patient recovery while educating them about their condition to reduce the risk of relapse.

What do the letters after the Therapists’ names mean?

Please refer to the “Our Services” section for a broader description.
PT: Physiotherapist
BScPT: Bachelor of Science in Physiotherapy
MScPT: Master of Science in Physiotherapy
FCAMPT: Fellow in the Canadian Academy of Manipulative Therapists
CGIMS: Certified Gunn Intramuscular Stimulation
RMT: Registered Massage Therapist
FDN: Functional Dry Needling